Shipping FAQ’s

After you place your order, for most in stock items, orders ship out within the same or next business day, unless otherwise specified.

Orders placed Monday – Friday before 2 PM CST

These orders should ship out on the same or next business day. After 2 PM CST on Fridays, orders will not ship out until the following Monday.

For backordered merchandise, the order will ship out when the backordered merchandise becomes available, usually within the indicated lead time.

If only a portion of your order is backordered, the in-stock merchandise may ship sooner, with the remaining items shipping separately once they become available for shipping.

Shipment Tracking

Once your order ships, you will receive an email with your tracking number. Once your order is delivered, you will receive an email letting you know that your order has arrived.

If you have not received your shipping emails, they may have gone to your spam folder.

If you created an account with us, you may also view shipping information and tracking details by logging in and clicking on “My Account,” then “Orders.”

Of course, if you ever need assistance with a shipment, you are always welcome to reach out to us by emailing support@cruzrsaddles.com, visiting www.cruzr.com/support, or by calling us directly at +1-833-278-9792.

Where is My Order?

Once your order has been fulfilled by our team, a shipping confirmation with a tracking number will be emailed.

Of course, you are always welcome to email support@cruzrsaddles.com, visit www.cruzr.com/support, or call us directly at +1-833-278-9792 (Monday – Friday 8 AM to 3:30 PM CST, and we will be happy to address any concern that you may have.