Return Policy
Returns, Exchanges & Warranty
We build gear that holds you in a tree, so we take getting it right seriously, and that includes making things right with you. Here’s exactly how returns, size exchanges, and warranty claims work at CRÜZR, in plain English.
The short version
- Saddle doesn’t fit? You have 30 days from the day it arrives to swap sizes. The exchange is free both ways.
- Changed your mind? Most items can be returned within 30 days of delivery if they’re in like-new condition.
- Ropes, carabiners, and other life-safety gear can’t be returned once they leave our hands, unless they’re defective or we sent you the wrong thing.
- Saddles carry a 5-year warranty against manufacturing defects.
- Always contact us first so we can coordinate your return. Returns that show up without a return authorization may be delayed.
1. Safety first: ropes, carabiners & other life-safety gear
Ropes, carabiners, and similar climbing-rated gear are what stand between you and the ground. Once that gear has left our shop, we have no way to know where it’s been. It could have been shock-loaded, dropped, stored near chemicals, or left in the sun, and much of that damage can’t be seen. We can’t verify that it’s safe, so we can’t resell it to another hunter, and we won’t take that chance with someone’s life.
That’s why the following items are not returnable or exchangeable:
- Climbing-rated ropes, including tethers, lineman ropes, bridges, friction hitches, prusiks, and rope sold by the foot
- Climbing-rated carabiners, quick links, and similar connectors
- Belay, rappel, and ascending devices, and any other load-bearing or life-support gear that must be retired once it has been used
The only exceptions:
- Manufacturing defect. If something arrives defective, contact us and we’ll make it right.
- Wrong item. If we shipped you the wrong item, we’ll fix it.
- Wrong length on rope by the foot. If we cut your rope to the wrong length, we’ll usually send a replacement at the correct length along with a prepaid return label for the wrong one, instead of issuing a refund.
In any of these cases, please don’t use the item. Contact us first (see “How to start a return” below).
2. The 30-Day Perfect Fit Guarantee (Saddles)
We offer more sizes than anyone else, and we want your saddle to fit perfectly. The Perfect Fit Guarantee covers the CRÜZR XC™, Archon™, and Drifter™ hunting saddles.
- 30 days from the day your saddle is delivered, not the day you ordered it.
- Free and fast in both directions. If your saddle is too big or too small, we’ll send you a different size and include a prepaid return label for the one you have. Swapping sizes costs you nothing.
- Go ahead and try it out. Just send it back clean, undamaged, and complete, with all straps, hardware, and anything else that came in the box.
- Contact us first so we can coordinate the exchange and get your new size moving quickly.
3. Returns on everything else
Not the right gear for you? No problem. For items that aren’t life-safety gear:
- 30-day window from the day your order is delivered.
- Like-new condition. Items must be unused (or, for saddles, only tried on), clean, undamaged, and complete, with all original parts, packaging, and tags.
- You cover return shipping. For regular returns, you ship the item back at your own cost. The only exception is saddle size exchanges, which are free (see section 2).
About condition: we inspect every return. If an item comes back used, damaged, dirty, or incomplete and far from like-new, we’ll refuse the return. In that case we won’t issue a refund, and we’ll ship the item back to you.
4. How to start a return or exchange
Please contact us before you send anything back. It’s the fastest way to get your refund or new size.
- Reach out at support@cruzrsaddles.com, call 1-833-CRUZRXC (833-278-9792), or use the form at cruzr.com/support. Include your order number and tell us what’s going on, so we can coordinate your return.
- Get your return authorization. We’ll reply with an RMA (return authorization) number and return instructions, and let you know when to expect your refund or replacement.
- Pack it up. Write your RMA number clearly on the outside of the box, and put a note with your RMA number and name inside.
- Ship it to:
Cruzr Saddles, LLC – Returns
Attn: your RMA number
1380 N Washington Ave, Suite C
Cookeville, TN 38501
Please use tracking
Whenever you ship a return to us, please use a shipping method with tracking and hang on to your tracking number until your refund or exchange is done. Packages do get lost sometimes. If yours goes missing on the way to us and you have tracking that shows it was shipped, we’ll still credit you as if it arrived. Without tracking, we have no way to verify the package was ever sent, so we can’t credit a return that never reaches us. (Our prepaid labels for size exchanges and wrong items already include tracking.)
5. Refunds
- After your return arrives, we inspect it. Once it’s approved, we issue your refund within 1–2 business days.
- Refunds go back to your original payment method. Your bank or card company may take a few extra days to post it.
6. Bought it somewhere other than cruzr.com?
From a CRÜZR dealer. Our dealers are independently owned archery and outdoor shops. If you bought from a dealer, please return or exchange the item with that dealer, following their policy. Warranty claims are the exception: you can send those straight to us (see section 7). Please include your dealer receipt.
In person or at a trade show. If you bought from us in person or at a show and there’s no cruzr.com order, contact us and we’ll work it out case by case. Please have your receipt or proof of purchase handy.
7. The CRÜZR Saddle Warranty: 5 years
We build our saddles right here with premium, military-spec materials, and we stand behind them.
- Coverage: manufacturing defects in CRÜZR saddles for 5 years from the date of purchase.
- Proof of purchase required: your cruzr.com order number or a dated dealer or in-person receipt.
- How it works: contact us first so we can coordinate your claim. We’ll reply with an RMA (return authorization) number and instructions. Then send the saddle to Cruzr Saddles, LLC – Warranty, Attn: your RMA number, 1380 N Washington Ave, Suite C, Cookeville, TN 38501. We inspect it and then either safely repair it or replace it completely, at no charge to you.
- Shipping: you pay to ship the saddle to us, and we pay to ship the repaired or replacement saddle back to you.
- Not covered: the warranty covers manufacturing defects only, and nothing else. It doesn’t apply if the saddle has been:
- Modified in any way, such as cutting off the leg straps, painting it, or altering it in any other way
- Misused or abused, such as setting it on fire or otherwise damaging it
- Shock-loaded or involved in a fall (a saddle that has been in a fall must be retired, not repaired)
Important safety note: every CRÜZR saddle has a sewn-on label showing its manufacture date. Never use a CRÜZR saddle that is more than 5 years past that date, even if it has been repaired under warranty. If your saddle has been in a fall, been shock-loaded, or shows any damage or fading, stop using it right away and contact us. See our Safety & Instructions page for full details.
Ropes and carabiners have a maximum service life of 2 years (see our Safety page) and aren’t covered by the saddle warranty. Defects are handled under section 1. Other brands we carry (for example Notch, Silky, and Black Diamond) are covered by their makers’ own warranties.
Questions?
We’re hunters too, and we’re happy to help. Email support@cruzrsaddles.com, call 1-833-CRUZRXC (833-278-9792), or visit cruzr.com/support.
Cruzr Saddles, LLC · 1380 N Washington Ave, Suite C, Cookeville, TN 38501 · Last updated October 7, 2026
